F.A.Q

How do I order my glasses at Bridges Eyewear?

  • You will first need to become a member by signing up on “SIGN UP” menu
  • Choose your favorite frame and click “ADD TO CART” button
  • If you want to check your order detail, simply press “CHECKOUT” button. The frame will be automatically added to your shopping cart and you can browse other products by clicking “CONTINUE SHOPPING”.
  • You can choose and adjust your lenses according to your needs by clicking “ADD LENS UPGRADE” in which you will need to pay an additional charge.
  • In this stage, you will need to fill in your complete delivery address. After this, click “SAVE” and proceed to “CHECKOUT INFORMATION"
  • You can review your order to check whether the order details (eyewear model, quantity and price) are correct. After you check your order, click “PROCEED TO SHIPPING & PAYMENT” button
    You can add your own prescription by:
    1. Uploading the image or copy of the prescription
    2. Using prescription that has previously been saved in the History
    3. Testing your eyes directly at Optik Melawai store (When you use this method, you will receive a voucher. Bring this voucher to Optik Melawai store to get a free eye exam)
  • In order to complete the payment, you need to choose your payment method: Bank Transfer or Credit Card. For delivery services, you can choose Delivery using Pandu Logistics, Pickup in Store or Cash on Delivery. After this, you can click “PAY NOW”
  • After you finish your order, you will receive email notification on order confirmation via email

What is pupillary distance?

We need your pupillary distance (PD) when you order your glasses with prescription. PD is the distance in centimeters between your pupils. PD will ensure the prescription is centered correctly in your frames.

How do I order multiple pairs of glasses with different prescriptions?

If you are interested in purchasing multiple pairs using different prescriptions (e.g. one for you and one for your spouse; one pair for distance and one for reading), please place a separate order for each prescription.

Where can I check the status of my order?

You can check your order status on our website at bridgeseyewear.com, go to order menu on your account or you can contact our lovely customer service at +6221-53655577 on business days (Monday-Friday 8am-5.30pm)

What are the payment methods?

We receive payment via:

  • VISA or Mastercard credit card
  • Bank Transfer: BCA and CIMB Niaga
  • BCA Klikpay, CIMB Clicks, Mandiri Clickpay
  • Cash on Delivery (COD)
    BCA
  • Account holder: CV Wahana Jaya
  • Account number: 526-033-4991
  • Branch: KCP K.S. Tubun, Jakarta

IMPORTANT: If you choose bank transfer as the payment method, please transfer your payment within 1x24 hours. If Bridges Eyewear does not receive payment within 1x24 hours, your order will automatically be cancelled.

Will I be asked to share information regarding credit card, bank account or password?

Bridges Eyewear NEVER asks to share any information details regarding credit card, bank account or password in any format.

Is there any shipping cost?

Shipping is free for order in Jakarta, Bogor, Depok, Tangerang and Bekasi area. If you are outside those areas, you will be charged a shipping fee according to the rate here.

When can I expect my order?

The processing time depends on the type of order, whether your order includes a prescription or whether your prescription is complete

Order TypeEstimated Delivery Time
Single vision glasses and sunglasses 7-10 business days
Non-prescription glasses 5-7 business days
Non-prescription sunglasses 5 business days
Accessories 5 business days

Can I track my order?

You can check your order by inputting the order tracking number here.

What is your return and exchange policy?

We currently do not offer any returns or exchanges.

What type of lenses do you offer?

Optical:

  • illustro SV 1.56 Blue Light Shield

Blue Light Shield is a technology in illustro lens with a material that protects the eyes from the blue light produced by computer, mobile phone and TV screen radiation.

  • illustro 1.60 Clear Lens

Thinner lenses designed for stronger prescriptions

  • illustro 1.60 Blue Light Shield

Combination of thin High Index 1.60 lens with illustro lens technology that protects the eyes from blue light

  • illustro SV 1.56 Adaptive Color

These lenses are designed to quickly adapt from clear indoor to slightly dark in brightest sun

  • illustro SV 1.56 Adaptive Trans

Fotochromic lenses designed to quickly adapt from clean indoor to slightly dark in brightest sun. Protect the eyes from UV rays

  • illustro Prodigi 1.50 Clear Lens

Digital lens to enhance the near and distance vision

Sunwear:

  • illustro SV 1.50 Tinted

Lens to protect the eyes from damaging glare and UV rays. Can also be used by people with myopia who still want to look stylish

How do I clean my lenses?

To clean your lenses, simply rinse them with a mild dish soap and lukewarm water, and dry them with a soft cloth. For day-to-day cleaning of light smudges, a few swipes of the pouch included in your case should do the trick. Please be careful to avoid using hot water on your lenses (especially if they are high-index lenses), as they can develop bubbles or cracks when exposed to high heat.

How do I send a prescription?

Once you’re ready to checkout, you can upload an image of your eyeglasses prescription to your order (snap a photo or upload the image from your computer). If you have uploaded your prescription, it will be saved in our database, thus you do not need to upload a prescription when you place another order, unless you have a new prescription.

We will also need your Pupillary Distance (PD)

Your PD is the distance in centimeters between your pupils, and it helps us center your prescription correctly in your frames. If your doctor did not include this measurement with your prescription, you have a few options:

  • Measure your PD yourself using our online tool
  • Measure your PD at the nearest Optik Melawai stores.

How do I obtain a prescription?

You can get a free eye-exam at any Optik Melawai stores.

Prescription for Eyeglasses

We don't give any limitation to any prescription value whether it is spherical or cylinder

Prescription for Sunglasses

We don't give any limitation to any prescription value whether it is spherical or cylinder

How do I know if a frame fits me?

  • Pupils should be near the center of the lens
  • Lenses should not extend past the side of your face
  • Eyebrws should not be inside the glasses
  • When you smile, your cheeks don't push the frames up
  • Frames should not slide down your nose

How do I determine width of the face with its eyeglasses?

Unlike shoe size or clothing size, determine a face size is not as simple as remembering one number. In addition. your face size helps you to pick the spectacle that you wanted.

  • Narrow: If you have a narrow face, look for frames in the 42mm - 45mm
  • Medium: If you have a medium face, look for frames in the 46mm - 48mm
  • Wide: If you have a wide face, look for frames in the 49mm - 53mm

Where can I find my frame's measurements?

Bridges Eyewear frames have a few numbers printed on the inside of the temple arm. These refer to the lens width, bridge width, and temple arm length of your frames. On each product page, the frame measurements are listed as three numbers under MEASUREMENTS. We recommend comparing the measurements of your current glasses to the frame measurements on our website; this will give you an idea for how a pair will fit you.